1. Who we are

FileAI is run by Liam Killingback, trading as FileAI, Australia. In these terms “FileAI”, “we” and “us” mean that business, and “you” means the person using FileAI. You can reach us at support@fileai.pro.

By creating an account, buying a plan or buying a one-off pack, you agree to these terms and to our privacy policy. If you don't agree, please don't use FileAI.

2. Your account

You need to be at least 18, or have a parent's or guardian's permission.
Give a real email address and keep your password to yourself.
Each account is for one person. Don't share your sign-in; you're responsible for what happens in your account.

3. Your documents

Your documents stay yours. You give us permission to store and process them only to run FileAI for you, which includes sending their text to our AI provider to answer your questions (see where your files go). Your files are never used to train AI.

Only upload documents you have the right to use. If a document contains other people's personal information, make sure you're allowed to share it with a service like ours.

4. Subscriptions

Pro costs US$19 a month or US$190 a year, paid in advance through Stripe, in US dollars (USD). Pro and US checks are billed in US dollars (USD). Tender and strata checks are in Australian dollars (AUD).
Your subscription renews automatically at the end of each period until you cancel.
If we change the price, we'll email you at least 30 days before it applies, and the new price starts at your next renewal. You can cancel before then.
If you're on an older plan you bought before these terms (including Lifetime), you keep what you paid for.

5. One-off packs

Some services are sold as a single payment, such as a tender pack breakdown (A$79 per tender), a NSW strata report check (A$29 per report, sold in limited numbers), an RFP compliance matrix (US$99 per RFP) or an HOA document check (US$39 per HOA package). A pack covers the documents you upload for that one job. Before you pay, we show you what you'll receive. If we can't process your documents (for example, because they are scans), we'll tell you and refund you.

6. 14-day money-back guarantee

If you're not happy, email us within 14 days of a payment for a plan or a pack and we'll refund that payment in full. You don't need to give a reason. This is on top of your rights under the Australian Consumer Law.

7. Cancelling

You can cancel a subscription at any time from your account settings or by emailing us. You keep Pro until the end of the period you've paid for.
Outside the 14-day guarantee we don't refund part-used periods, unless the law requires it.
You can delete your account at any time in your settings. That deletes your files, chats and answers.
We may suspend or close an account that breaks these terms. If we close your account when you've done nothing wrong, we'll refund any time you've paid for and not used.

8. Acceptable use

Please don't use FileAI to:

upload anything illegal, or anything you don't have the right to use;
upload malware, or try to break, overload or get around the limits of the service;
try to access other people's accounts or data;
scrape, copy or resell the service without our written permission; or
harass, defraud or harm anyone.

9. AI answers are not advice

FileAI uses AI to read your documents. Answers can be incomplete or wrong, which is why each one links to its source so you can check it. FileAI does not give legal, financial, tax or procurement advice. For decisions that matter, read the source yourself and get advice from a qualified professional.

If you use a tender pack breakdown or an RFP compliance matrix, you remain responsible for your bid: check each requirement against the original documents before you submit. The HOA document check and the NSW strata check are not legal advice: talk to your attorney, conveyancer or agent before you close or exchange.

10. Keeping FileAI running

We work to keep FileAI available and your data safe, but we can't promise it will always be available or free of errors. We may change or improve features. If a change takes away something you're paying for, we'll tell you first, and you can cancel and get a refund for the unused part of your plan.

11. Our liability

Nothing in these terms takes away rights you have under the Australian Consumer Law or other laws that can't be excluded.

Where the law allows, if we fail to meet a consumer guarantee our liability is limited to supplying the service again or paying you the cost of having it supplied again. Otherwise, to the extent the law allows, we aren't liable for indirect or consequential loss (such as lost profits or a lost tender), and our total liability to you is limited to the amount you paid us in the 12 months before the claim.

12. Governing law

These terms are governed by the law of New South Wales, Australia, and the courts of New South Wales can hear any dispute. Before going to court, please email us so we can try to sort it out.

13. Changes to these terms

We may update these terms. The date at the top shows the latest version. If a change matters, we'll email account holders at least 14 days before it takes effect.

14. Contact

Questions about these terms? Email support@fileai.pro or use the contact form.